Safeguard Decommissionig

Question

Hi! 
 I was wondering, is there a standard procedure to decommissioning the physical device for SPS, SPP and Defender solutions? So, the complete secure erasing of data on the disks? Beyond restoring factory settings. 
 Thanks

Tawfiq.Ahmad · Answer

Hi Armando, 
 We recommend customers to remove all data from the hard drives in accordance with their company&rsquo;s standard policies. 
 If these appliances are being returned to One Identity. Immediately on receipt at One Identity (For example when an RMA appliances are returned), a secure wipe is performed on the drive through a bitwise image and re-encryption process ensuring the complete removal of any remaining customer data. Should customers require a more extensive data wipe to be performed this can be requested from One Identity in advance. If the storage devices are removed and not returned to One Identity then a cost will be incurred to the customer. For information and costs with relation to keeping the hard drives please contact your One Identity account manager / sales rep via sales@OneIdentity.com the part code is HDD-SFG-CH. 
 Reference KB: support.oneidentity.com/.../what-is-the-one-identity-safeguard-return-merchandise-authorization-rma-process 
 Thanks!

Endpoint Privilege Management

Safeguard Decommissionig