Anyone faced issue with SSH accessing Ubuntu ?

We have ARP for SSH with User Supplied Credentials and it fails with incorrect password. we thought something related to network but when we bypass Safeguard and plug a laptop on that interface and access directly via putty it works. The SSH keys are already discovered and no error is there in ARP or Assets but still doesn't work via SafeGuard.

I have attached screenshots from putty as well from safeguard.