Workflow plicy not running


We have a pilocy workflow which is due to run after a new user object is created, but it is not.

The workflow is a simple one ot send an email, but it should only run when the "Custom Attribute 3" of the new user is set to "DCs".

I have tried both adding a filtering condition to the policy start conditions and adding an If-Else branch to the action2, but neither option seems to work.

Any help here would be greatly appreciated.


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  • If you want something to happen when a user object is created, then the operation condition should be "Create - User". Please post screenshots of your "Workflow Options and Start Conditions"

    Also, check the Change History of the user after you create it. The Workflow should show under the "Workflow activities and policy actions". Maybe it is firing, but there is an error.