• Employee with 2 account definition - access to IT SHOP

    Good evening to everyone,

    I have a question and I would like to understand if it's possible to do it or not.

    I have multiple employees  with two account definition : ad account and adm ad account,

    I would like to log in IT SHOP with employee credentials…

  • Integration with ServiceDesk (BPM Online) How to reopen PwO ?

    at the moment I am integrating with the BPM Online service desk system: the user orders access through the It shop, then using Rest-api OneIM (version 8.1.2) creating tickets in BPM , requests and receives statuses. Based on this, OneIM made decision…

  • Create ITShop requests using scripts

    I want to create New ITShop Requests from a csv file that only has the userid and the product name. I created a script which reads the same and tried to create the same in the following way:

    Dim dbpwo As IEntity

    dbpwo = Session.Source.CreateNew("PersonWantsorg…

  • Error when approver change request on ITShop

    Hello! 

    1IM v8.1

    On portal ITShop approver want change request and add second product. When click send the approver get error: 

    "An exception has occurred while executing the form method F0_ctl00_ControlRef8_ControlRef15_ControlRef15_ControlRef8b_Main_Main_Container6_Container7_Button4_Method…
  • IT Shop Requests and Delegation for Managers that are either OOO or on leave

    Hello All,

    I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Multi select Foreign key in Request property

    Hi,

    I am to have system roles UID to be available for selection in front end while requesting a product. I am able to make it multi selectable by using component "MultiFKCombo" from Web Designer but when I am trying to select multiple system roles from…