Anyone faced issue with SSH accessing Ubuntu ?

We have ARP for SSH with User Supplied Credentials and it fails with incorrect password. we thought something related to network but when we bypass Safeguard and plug a laptop on that interface and access directly via putty it works. The SSH keys are already discovered and no error is there in ARP or Assets but still doesn't work via SafeGuard.

I have attached screenshots from putty as well from safeguard.

  • Hi,

    I tested successfully with user supplied credentials against an Ubuntu machine.

    To find out why access was denied, you can check both SPS SSH logs via Basic Settings > Troubleshooting > View log: select SSH and click on Tail button after reproducing the issue 

    This may give you a clue of the reason the access was denied if the issue was on SPS side.

    Otherwise, If the issue was from Ubuntu's side, then you may need to investigate the /var/log/auth.log


  • Hi tawfiq,

    I have collected logs from SPS SSH which is giving these below errors.

    "sudo: pam_unix(sudo:session): session opened for user root by (uid=0)" 

    its happening for all ssh sessions. appreciate your response.

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