• How to create custom execution step once the request is approved in ITshop

    Hi,

     

    I want to create a custom execution step for the resource once the request is approved. I need to pass the parameters(request properties) in my request and need to use those parameters in actual execution on the target system. Can someone please…

  • How to find the current approver(s) for a ITShop request?

    Hi all,

    [1IM version 6.1.4 (soon to be 7.1), windows servers, MS SQL DB]

    I am writing or trying to write a query that will find the current approver or approvers for a PWO/ITShop request. 

    I have kind of got a product Owner approval step working, but it…

  • IT Shop error: "System.NullReferenceException" exclusively on Chrome.

    Hello Guys,

     I have the following error “System.NullReferenceException:Object…” that will randomly display upon requesting a “custom form” Service Account from IT Shop using Chrome. It’s important to note this only occurs in Chrome and not in IE. I have…

  • Changing Warning Message for Compliance Violation in Web Portal

    Hello, I am wanting to change the text that appears in the warning message when a rule has been violated within the IT Shop. 

    The reason for this is so that users can see a user friendly message which specifically describes why a violation occurred. I…

  • ITShop - How to request on behalf of for approver role of specific system

    Hi community,

    I have a question/issue regarding 'request on behalf of' rule/visibility condition for specific UID_Org (or personinorg). If the requester is also the approver of the system entitlements, they should also be able to request on behalf of…