Hey Folks,

So after installing the application server and ITShop portal, I am having an issue with the search feature. Whenever I attempt to search for any item in either the top bar or within a new request I get the following:

When I interrogate the…

We have an IT Shop approval workflow that is about 26 steps long which references many custom Business Roles for approvals.   Is there a way to transport IT Shop workflows using the Data Transporter tool?  Having to re-create the workflow when moving to…

Hi,

I want to customize the request visibility in ITshop. Right now, there is Compliance tab in which only the Rule name and the risk index is visible if any request is violating any compliance rule. Now, I want the "Description" field available for the…

Hi,

I want to create a custom execution step for the resource once the request is approved. I need to pass the parameters(request properties) in my request and need to use those parameters in actual execution on the target system. Can someone please…

Hi all,

[1IM version 6.1.4 (soon to be 7.1), windows servers, MS SQL DB]

I am writing or trying to write a query that will find the current approver or approvers for a PWO/ITShop request. 

I have kind of got a product Owner approval step working, but it…

Hello Guys,

 I have the following error “System.NullReferenceException:Object…” that will randomly display upon requesting a “custom form” Service Account from IT Shop using Chrome. It’s important to note this only occurs in Chrome and not in IE. I have…

Hello, I am wanting to change the text that appears in the warning message when a rule has been violated within the IT Shop. 

The reason for this is so that users can see a user friendly message which specifically describes why a violation occurred. I…

Hi community,

I have a question/issue regarding 'request on behalf of' rule/visibility condition for specific UID_Org (or personinorg). If the requester is also the approver of the system entitlements, they should also be able to request on behalf of…