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Hiscox Insurance company saves 75 percent of a service desk FTE within nine months of launch

Within 12 months, we will be saving 100 percent FTE on the service desk – the equivalent of one person from a team of seven.

Andrew Cottrell, application service manager, Hiscox

With Active Roles, Hiscox saved service desk time averaging 75 percent of a full-time equivalent (FTE) after just nine months, reduced user provisioning time from hours to minutes and improved security. The company is on track to deliver savings of 100 percent of an FTE after 12 months.

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