• Change from system role to multi requestable/unsubscribable resource

    When a product in the IT shop has a system role attached to the service item, is there a way to change it to a multi requestable/unsubscribable resource without cancelling existing orders made by users?


    Rune Hystad

  • ITShop - retain service item on relocation


    In the Identity Manager 8.0 - IT Shop Administration Guide you say:

    Table 5: General Master Data for a Service Item

    Retain service item assignment on relocation Specifies whether requests belonging to this service item remain intact when a customer…
  • disable search field in IT Shop in the upper pane

    Hi 1IM Forum, 

    I'm running 1IM 8.1.1. I need to disable the search field that is available to IT Shop users at the very top of the page and being part of the upper bar. Could you please help me with that? 

  • IT shop not available in web portal

    Hello Team,

    We have been assigned with ITSHOP from Manager tool but in web front end IT SHOP is not showing up for navigating.

    Do we have to change any setting in Web designer to make the IT SHOP available in web portal?

  • Moving Products from one Shop to a new Shop

    Hello everyone. we are running Identity manager version 8.0.2.

    we have two types of users in our production: employees and contractors. Both these types of users are cusotmers of a Shop inside IT shop (customer dynamic role: isinactive=0). We have entitlements…

  • IT shop search value


    I have One Identity Manager v 8.1.2, as you know, by default, when you perform a new request into the IT Shop, the search field performs a search on the names of the service items. Is it possible to change the search criteria? I mean, could you…

  • Active assignment request

    We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

  • IT Shop Search version 8.1.1


    I have two web servers, configured with  with LB configuration.
    I configured both the web servers with APP Server.
    When I try to do search and below is the error message.
    The same error message (Regardiung Entitlements) was a bug in earlier version…
  • IT SHOP - Report


    i'm new on this product.

    I need to konw if it's possible to show report results directly in the web page of IT SHOP or it's only possible to recevive them via email ?

    Many Thanks


  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • How can i increase character length of "Reason" field when submitting the Request in ITSHOP?

    Hello Experts,

    We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

  • How to Have Requestable Devices

    I want to be able to request a device and have it assigned to only one person and then it isn't requestable when it's assigned to someone. I can see that devices don't have service items while device models do. How can I request a device through the IT…

  • How do i enable to someone in IT Shop to submit request for others?

    Hello Experts,

    We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

  • Data Import Error: [810025] IT Shop structures: Write permission denied for value "Approval policy".on

    We are getting this error when we try to import a change label from our preProd environment to Production....

    Has anyone seen this before?  All your help is greatly appreciated.

    Thank you,

  • Order state of the product is "Assigned" but the product is not assigned to the user


    I am using version 8.0. And I have made one system role requestable. When a user, requested for this product and the approver approved the request, OrderState of the product got changed to "Assigned" but the system role was not assigned to the user…

  • Getting error while submitting ITshop request


    I have multirequest resource which is added to OOTB IT shop. But when I try to raise a request, it gets added to Shopping Cart but doesnt get submitted. Error is "The employee 'Anders, Mr Maria (MANDERS)' cannot request the product 'Application…

  • Serice Catalog not avilable in User Portal

    We have imported few Service Catalog .But some  of them are not visible via "Service Catalog ->Request New ".

    But in Manger tool ,i can see all of them under "IT_Shop -> Service Catalog -> Hierarchial view" .But among them ,only some them…

  • AD group as requestable product

    Hello Experts,

    We are new to IDM (V8) and we are trying to figure out how an AD group is added to AD account when request is completely provisioned in IDM(AD group is configured as System role)

    Can some one please provide me the background process  and…

  • where to optimize the search index in ITSHOP?

    when I use the search function in ITSHOP (search a Chinese name ,to check whether a specified people raised a request in IT shop), I put the name in search box, clicked "search".it didn't happen anything .actually I found the name's record in the bottom…

  • Webportal shows english for how long ago a order was placed


    We have the portal installed with Norwegian language and that works fine except for the information about how long ago an order was places. It show X minutes ago, X hours ago ... on the request history overview. I have not found any translatable text…

  • Changing the default shelf where Ad groups are auto-published

    Hello experts,


    We would like to publish our AD Groups in another shelf different from the default one. Version 7.1.2.


    We have tried to edit the script “ADS_AssignADSGroupsToITShop” which, as far as we know, contains the instruction to publish it in…

  • IT-SHOP requested item is not processing.Still lying as "Request Status =Request" under Request details.

    we have request for an items in IT-SHOP.It has been pending for 4 days.The next level of approver  is Manger.In Manager tool under IT-SHOP ,i checked the pending  request and i could see this user .i checked the approval History,request details 'Request…

  • How to add form for bulk edit property in Web Portal

    Hello, I need to add the ability to bulk edit entrydate and exitdate for employees by their manager. 
    I'm trying to do this with a custom form VI_Employee_Overview. B
    ut I do not have enough development experience to understand whether there is a possibility…