• Dynamic IT Shop approval workflow levels


    Was wondering if I could get some suggestions or best practices for this customization.  

    First, let me describe the scenario.  Customer wants to make requestable, hundreds of roles which belong to hundreds of applications.  Applications will be defined…

  • Any way to Change an ACCProduct from UNSGroupB to Eset/ADSGroup

    We have a number of different product configurations that need changing. 

    The obvious way is to create the new Product, Backfill all the users into a PWO request, unsubscribe/abort the existing access that's been replaced, which loses the connection from…

  • DialogParameters in 8.2 - how does validation works


    I have 2 questions regarding new feature in 8.2 meaning DialogParameters. There are fields for validation scripts - do you have any examples of such scripts? What's the expected output and how can we refer to current value?

    Second thing - how…

  • Web portal 8.2

    Good evening Community,

    I'v been trying to update the web portal to version 8.2 and I didn't know how,

    I followed this guide Identity Manager 8.2 - HTML5 Development Guide and I had many errors.

    Can someone please provide me with what to do, from…

  • Angular development 8.2

    Hi all,

    I'm trying to setup the new Angular web portal and I'm following the development guide,

    Currently I'm in "Creating applications" page and in step 14 I get this error [57323002] The process exited with code "1". You can view the output…

  • IT shop items still requestable even if they are currently assigned

    Hi everyone,

    There is a problem in the IT Shop when i have a product assigned, it is still visible and requestable without any warning that says i already have this product. The problem involves every product in the IT Shop.

    If I try to request it again…

  • UI 8.2

    Hi all,

    I'm trying to setup the new Angular web portal and I'm following the HTML 5 development guide,

    Currently I'm in "Creating a development folder" and I didn't know how to do this step:

    You must perform the following actions…

  • How to create a self approved request for an entilment alredy owned by an emplyee so they can request a cancellation for these entitlment?

    Hi everyone,

    I'm using One Identity Manager 8.1.3 

    Does anyone know if it is possible to turn an entitlement owned by an employee as a requested on ITSHOP one?
    For example, I have a lot of SAP Users with directly assigned SAP Roles and I want emplyees…

  • Is there an effective way to show items in the ITShop for single role applications?

    Hi everyone,

    I have a single role application and i want to show the items in the ITShop in a way that makes clear this fact. I would like to force the user to select either a role or another, someting like a dropdown to select the role he/she wants. 

  • Data Import error

    Hi everyone,

    I'm running One Identity Manager 8.1.5, and I got an error importing data from CSV using the Data Import tool.

    The CSV contains records not related directly to products (ITShopInfo not equal to 'PR').

    The table I'm importing…

  • IT Shop Service Category Visibility to Application Roles

    Hi Experts,

    I am having an issue with displaying IT Shop Service category to specified application role.

    There are 2 Service categories- i)Change Maker Checker  ii) Maker Initiated Password Reset/Account Activation.

    and we have Locationwise  role approvers…

  • IT Shop event through custom script

    Dear All,

    At the moment I am working on changing a feature in the IT Shop during the Request phase through a custom script in Designer, but I still haven't figured out how to write and invoke it.

    Specifically, I need a check on the specifications of the…

  • WebPortal filter for Department and SQL Injection on v8.1.4

    hi there!

    Recently we migrated from v8.0.2 to 8.1.4 and we started to see issues in WebPortal related to SQL Injection.

    The component in which we have the SQL injection issue, have a filter to load Departments entries that belong to a specific "branch…

  • Edit IT Shop Request Page

    Dear all,

    I'm trying to edit the Request Page of the IT Shop, however I can't seem to find a correct way to do it.

    I would like to make 2 main changes:

    1. I need the "include child categories" field to appear selected when the page is opened;…

  • How to make OrderReason required without using Request properties

    8.1.4 version

    Often InfoSec department require make OrderReason as mandatory property on the web portal.

    We can use Request properties feature but it calls popup for each products candidates for ShoppingCartItems separatly. It looks unconfortable when…

  • One Idenity Manager On Demand 8.1.4 - WebPortal - Automatic language change from Designer template

    Hi all!

    In the Designer we have configured the Employees' default mail address with a Formatting Script that throw an error when the input mail is not in a correct format. Actually the error message is in our native language (IT), but we have the necessity…

  • On certain events I want the page in ITShop to scroll to the top or to the bottom of the page, what would be the best way to accomplish this?

    I have some pages where I have listed product categories in tree views on top of the page and the data grids on the bottom of the page showing account products in relevant selected categories.

    When user clicks on any category I want the page to scroll…

  • Frozen jobs: "Created by QBMDBQueueProcess: call method Replace for object type personwantsorg"


    We get, from time-to-time frozen jobs, that I cannot find out the reason for why.

    Is there anyone here, that knows what this means and pherhaps why?

    Here are some examples from the log file from today (I have removed the product and person name):

  • How to create two different container in MasterPane?

    I have to display two grids conditionally.
    There is MasterPane with only one container Inside that container there is Grid node. Here I want to add another container at same level but system not showing option to new node as container.
    So I created two child…

  • Requests on behalf of other

    Hi everybody,

    I know that OneIM provides the possibility to make requests from ITShop on behalf of others; in particular I know that a manager can make requests on behalf of his direct subordinates whether he is their direct manager or he is the manager…

  • Identity Manager IT SHOP integrated with REST API

    How can I create a product request in Identity Manager IT Shop using the REST API?

    I realy need to insert in all tables that are related with ITShop cart and PWO?

    Anyone has a script that help me to find a way to solve this problem?

  • ITShop Person Changes Saving as SA in One Identity Manager 7.1

    When our ITShop saves changes to person XUserUpdated in the Person table is recorded as "sa". ITshop is configured for Active Directory. Where/What do we need to change to have ITShop record the changes as being performed by the ITShop logged in AD user…

  • IT Shop Tutorials for 8.1???


    I'm new to this forum & OIM. Would anyone know where I can find an overview of features & configuration for IT Shop? I've been assigned the task of configuring this & I'm not sure as to where to start. Any suggestions would be greatly appreciated…

  • HTML Development samples

    The OneIM_HTML5_Development_Guide states:

        The HTML applications are structured as nodeJS applications that use the Angular
        framework. Generally, any HTML applications that can be compiled as nodeJS applications
        are supported.

    Does that mean all HTML applications…

  • Issue in ITShop: "Not yet implemented -> [Hash function for key"

    Hi there,

    when trying to authenticate to the ITShop with an enabled/internal Person in the context Employee (Role-based), AD (Manual) or AD integrated the error message "Not yet implemented -> [Hash function for key xyz]" returns.