Enabling AD Authentication Method for Operations Support Portal in 1IM 8.1.2

Question

Hi All , 
 We are currently using Employee Based Authentication method for Ops portal and it works fine . But we want to use Active Directory User Account(manual ) authentication method instead and we are getting below errors while logging in : 
 1) Error 1019002 
 2) Login Permission Error 
 
 We have enabled Active Directory Authentication method for OperationsSupportWebPortal from designer , but the error still exists . 
 Can anyone suggest if we are missing any step for enabling AD Authentication or only Employee Based Authentication works with Ops support portal ? 
 
 Thanks in advance . 
 
 Somee

Troy Grandy · Answer

Can you confirm that you are using "Active Directory user account (manual input/role based) for the auth method? If it doesn't have the role based piece it will fail unless the employee you are using has a system user assigned to them. The operations support web portal uses the application role operations support, if users do not have that role they will not be able to access the site.

Endpoint Privilege Management

Enabling AD Authentication Method for Operations Support Portal in 1IM 8.1.2