You may have to enable the Illustrations toolbar to insert an Image. Please take a look at the the screenshot below.
HtH
Hi,
to add the the product description to the mail template you have to add the following text where you want the description to appear in the mail:
$FK(UID_PersonWantsOrg).FK(UID_Org).FK(UID_AccProduct).Description$
You have to copy the original mail…