Netherland’s second largest supermarket secures identities

[MUSIC PLAYING] So, Sicko, you're a valued customer of One Identity. You've been using some of our products, notably Identity Manager, for some time in your organization. And I love to talk with you about the way that you've done it, the approach you've taken, and some of the success that you've had. But I think it's actually important to start with just an overview of the business and what-- Yeah. You guys do and some of the unique things about Jumbo that actually may have contributed to the success as well. Yeah. Just give us a background. So maybe I have to explain Robert that Jumbo is a supermarket in the Netherlands. We are the second largest supermarket. In the last 25 years we grew enormously, from-- in stores, amount of people working there, revenue increased-- enormous. But we already exist for 100 years. So-- and we are not old fashioned, but go with our time. And we now have our own tech campus, Jumbo tech campus, with more than 400 technicians working there, 60 scrum teams. And they develop a lot of things. So, yes, that is the Jumbo organization. And one of the things-- I'm not sure if you said it there, but it's family business. Yes. Which I think is very interesting. It's family owned business and, yes, it gets another atmosphere than-- Yeah. Other organizations. Yeah. And it's still situated in the home town where it's original-- Yeah, yeah. Situated. And sometimes I wonder, in the business we're in, identity and security, a lot turns around how much does an organization care about what it's doing. You can't have a digital transformation be successful without a digital identity. And I know that in your organization you're dealing with lots of different types of identity. You've got really a multivariate approach-- employees suppliers, contractors, interns-- Yeah. Temporary workers. How did you go about coping with that variety of identities? And yeah. At first we had to start with the segmentation of the organization. So we have different approach for the head office, for the supply chain, and for the stores. And for the supply chain they follow the normal HR process. So every external identity is registered in the same HR system. But for stores we chose a different approach. So we created the franchise portal. And every external identity, that's the people who work for the franchise organizations, are registered in a franchise portal. Right. So, yeah, we try to follow the business. So you're following the business and-- but in the back, right behind that, you're harmonizing, those things come together. Employees, all those different identity types, come together actually within the Identity Manager data model, which has that rich capability to represent all of that-- Yeah. Various data that you've got. So that's really interesting. And harmonizing, and getting a handle on robotic identities, and externals, and who knows what. That's really a big part of what you did. I think we'll talk more about the franchise portal as well-- potentially later. Let me just consult my questions here. Yes, and so you've actually had quite a lot of success in a relatively short time, right? Mm. And what I found interesting about the approach was that you had an interesting way, that's not typical, about how to prioritize. Where-- like one of the questions we get a lot is, where do I start? I've got a very complex-- and you had a very interesting approach to prioritizing-- Yeah. Applications Yeah. Which is driven by a business. Yeah, so when we bought the One Identity system it was to be in control of our authorizations. But then we want to connect the stores to One Identity. And we need the franchise portal. And then was the main goal, how do we convince the stores to spend extra time in manually entering all the identities. Why should they invest time for that? So then we had a different approach, because security is not what gets the people moving every day. So we said to them, OK we have this nice, fun, nice to have, fun application. So if you want to have that, OK, it's OK for me, but then you need to enter the identities in the franchise portal. And so it's give and take, right? Give and take. I'm giving you something, I'm going to give you a nice application. It's going to make your business run smoother. Yeah. But hey-- Yeah. There's a little bit of responsibility that you have to share. So it was not mandatory. So I think 50% of the entrepreneurs joined us. So, and then we can convert them. And then we had the employee benefit program. And say, OK you want to join the employee benefit program, it's fine with me. But then you need also using the franchise portal. And so-- and then moved on, and yeah, I think that about 80% started using the franchise portal that way. And then entrepreneurs and the franchises talked to other entrepreneurs and they convinced each other. And then OK, in the last part, and then if you say OK, this is now the Jumbo standard and now you have to do it. So it's from-- every move from voluntary to mandatory. Yeah so, you know what I recognize there is that you started in a nice way, in a friendly way, in a small way got some of the franchise guys, and then got that snowball going. And that's so important in Identity governance. To get that's-- too often, we wait so long and try to impress everybody. You don't have to. You can just get those quicker wins and then it snowballs over time. And I want to make clear that security is very important for us. And so-- Yeah. So I forgot to mention that. But every-- say OK you get the application, you have your [INAUDIBLE] application, but you get the security for free.