This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Issue saving DGE service account in manager 7.1.2

Hey Folks,

So I have installed the DGE bits and configured my AD Accounts as the data governance administrators. The Data Governance views in manager render the managed hosts as expected. 

 

The next step however (keep me honest here) is to add the service account, and start installing agents on hosts. The problem I am having is that when I attempt to set the service account in our domain, I am getting a bad password error.

I have quadruple checked the password and I know that it is good.

This is the error:

 

[1025012] Object (QDGE-Service-User) could not be saved!
[810306] Error during execution of 'OnSaving' in logic module 'QAMServiceAccount'.
	at VI.DB.Entities.EntitySingleDbObject.<>c__DisplayClass36_0.<<Save>b__0>d.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Entities.EventUnitOfWork.<PutAsync>d__2.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Entities.PermissionsUnitOfWork.<PutAsync>d__10.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Entities.EventUnitOfWork.<PutAsync>d__2.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Entities.UnitOfWorkImpl.<PutAsync>d__37.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Entities.DbEntitySink.<PutAsync>d__15.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Entities.InteractiveSaveEntityStrategy.<OnSavingAsync>d__3.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Entities.CombinedEntityLogic.<_CollectChangesAsync>d__28.MoveNext()
Quest.Titan.Common.Exceptions.ExternalException: System.ComponentModel.Win32Exception: The user name or password is incorrect
	at VI.DB.Entities.CombinedEntityLogic.<_CollectChangesAsync>d__28.MoveNext()
	at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	--- End of stack trace from previous location where exception was thrown ---
	at VI.DB.Customizer.<VI-DB-Entities-IEntityLogic-OnSavingAsync>d__71.MoveNext()
	at VI.DB.Customizer._CollectEvents(IEntity entity, Action action)
	at Quest.Titan.Client.Q1IM.Customizer.QAMServiceAccount.OnSaving()

 

What am I missing here? I was following your video tutorials as I was configuring this so perhaps I missed a step.

Would be nice to demonstrate what is possible here with my colleagues but I cant get past this one thing.

  • A couple of notes:
     
    • I have tried logging into manager with employee role based, AD Role based, and system account based
      • I do not have a system account mapped to my person record however, could that be an issue?

    • Logged into the management server with my domain admin account

    • This domain admin account is linked to my person record.

    • My person record has all of the administrator roles, including the Data Governance Administrator role.
       
    • This is also being installed with an existing Identity Manager Instance (same version)

Any insights would be most welcome.

 

Thanks!